No, I am willing to bet they are able to set up a social media account. I spent an hour yesterday filling out online school forms for my daughters. Set up an account at the website, logged in each girl with their student code (which was about 20 characters in 6 pt font!). Entered all the info on 8 sheets for each kid. No help from IT... good luck with your disruptive customer. May he please avoid the two year temper tantrums directed at you. Will be thinking of you!

Perhaps you could set aside a couple hours at the computer lab of your school where everyone could come together and try to work out their issues. Then it wouldn't just be you helping to get them logged in, but other students helping each other at the same time?

I know of few things more frustrating than trying to get an account set up and feeling stupid that I coudn't do it.

I thought the lyrics to that song were, "I owe, I owe, so it's off to work I go." My hearing weirds strike again? ? ?

Steadying hopes and support coming your way as you brave the lion's den.

P.S. In my personal herstory, tech nerds make lousy teachers. We launch into big words and complex sequences with justy ease. In my volunteer attempts to teach computer literacy, I think my most successful efforts came when I taught the teacher and let him/her translate for me.

Don't you already have translator experience?

Just wondering. . .

Arfie, for those of us to whom tech is a foreign language, I usually found my helper was on step 6, while I needed to know the 5 that got them there.
Like the idea of all coming to the class and the tech wizards help those like myself get them set up. Odds are they will call the helper instead of calling you.
Muji, I knew it was Tuesday, so prayers already sent. I always kept in mind that the challenging students were acting out from their own family problems. It helped. Glad to share some techniques I used. Hugs to all.

Too right muji. Ur not a IT tech for their company! Well done for standing up for urself!

yes us baby boomers have trouble sometimes understanding life in the millennium generation. they think different then we do, they do so much texting that, dealing with them directly can be a shock if they werent expecting it. then this IT thing, maybe a tech savvy student can help . YES life in 2018 wasnt what i envisioned back in the 70's. GOOD LUCK , my heart goes out to you.

I hope that you have a great day Muji….. Big hug...….xo

Good luck Muji.

I got through the Spanish class in which I was attacked for calling on a student last week. That
student didn't show up. Just in case, I avoided any risk of calling on anyone or even telling a joke,
but also avoiding the risking of calling on anyone. I did give a quiz, though. I want to be remembered as a teacher who worked hard, not some has-been who was lazy or too obsolete and disabled to do the job any more. I feel good about getting through today, especially since it was a day I had apprehension about when I left the house for work in the morning.

At the day's end, I fixed a problem my boss had made such a fuss about to the Dean by doing what I
see patti suggested. Thanks, patti! To come home and see I did what you suggested was very validating. It turns out that a student couldn't log in to my class's online lab not through
any flaw in my instructions. We went to to my office and called the online lab provider's tech
support help line. After both of us chatted with their IT tech support staff person I found out that
he'd already taken the class once before. Therefore he couldn't log in to a class that he'd completed
previously. I left my boss a note saying "problem solved." It felt good!

Good to hear and Good for you mujil

Abrazos mi amigo :)

Muji, you are the teacher; they are the students. Just be you. No surprise that the problem child wasn't there. Sounds like you managed a challenging day quite well. Would expect nothing less of you. Sleep well my friend. Hugs to all here.

:-)

After work I got the student who needed tech help re my online lab to come to my office, and on my office phone we got this tech support staffer from India to stay on the phone with us for 90 mins until it was fixed. Hope that de-stresses the whole situation now. Finally I got a good night's sleep without PTSD nightmares about it!