Depression Support Group
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Please try to help me calm down...
My son runs a freight business. Our clients are Air Freight Forwarders. Friday I had a load that picked up in Salisbuy, Md to go to Santa Ana, Ca. Team drivers and they were suppose to be into delivery Monday. My son is not here and is on vacation in Jamaica and cant be reached.
The dispatcher said the truck broke down and so he is just making it into delivery two days late. My customer is upset but I told them I would get receits showing the truck was broke down.
So then the place where these bastards are delivering said they need to have them drop trailer there for two days because of them being late. The carrier is out of California and has a warehouse. I asked him how much to store it in the warehouse for two days and redeliver 4 miles from his warehouse. Well the bastard knows he has me over a barrel so he tells me $1000 for storage and $350 for redelivery. I told him it was his problem in the first place for being two days late. This infuriated him and thought he wouldnt get paid for the load so he threatened me with not even delivering anything until he got a com check right now for the whole load. My son is not here and there is nothing I can do.. I cant go to my customer or I will lose their business and that is how Ryan and I survive..
I am so fucking mad that I cant even see straight.... What do I do?
My son runs a freight business. Our clients are Air Freight Forwarders. Friday I had a load that picked up in Salisbuy, Md to go to Santa Ana, Ca. Team drivers and they were suppose to be into delivery Monday. My son is not here and is on vacation in Jamaica and cant be reached.
The dispatcher said the truck broke down and so he is just making it into delivery two days late. My customer is upset but I told them I would get receits showing the truck was broke down.
So then the place where these bastards are delivering said they need to have them drop trailer there for two days because of them being late. The carrier is out of California and has a warehouse. I asked him how much to store it in the warehouse for two days and redeliver 4 miles from his warehouse. Well the bastard knows he has me over a barrel so he tells me $1000 for storage and $350 for redelivery. I told him it was his problem in the first place for being two days late. This infuriated him and thought he wouldnt get paid for the load so he threatened me with not even delivering anything until he got a com check right now for the whole load. My son is not here and there is nothing I can do.. I cant go to my customer or I will lose their business and that is how Ryan and I survive..
I am so fucking mad that I cant even see straight.... What do I do?
Talk to their boss or owner explain the problem is that you could loose the order for this delivery as a result of their error and your company will suffer a substantial loss due to their mistake, advise them you would rather sort it out with them than taking cost recovery action.
I think they will store it and deliver it for free.
If you have problems with them call the Better Business Bureau and they may intervene and sort it out.
Try and act like Columbo and plead for help let them know this could be resolved now it will save a lot of claims later.
Hope this helps STAY CALM NO DIRECT THREATS explain your son is on vacation and it is going to delay everything even further waiting for him to get back and get a com check.
Or be proactive and let the customer know what is happening they may help you out.
We seldom get results when we are Angry let it go and be a humble Columbo!