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Am I being taken accross?

adlk1234
adlk1234
I was unable to access facebook all day. When I called facebook support the tech told me someone was using my computer or accessing it and that is why I can't get on. All the other sites I can get on. He brought up a box and it did show where a foreign address with some numbers supposedly was accessing my computer. He said they are able to get to everything I put on any site I ever get on including my credit cards and bank accts. Then he said the only way to get back on facebook was if I bought his security /antivirus system for $199. I am wondering what the use is-won't they still have all the information they need about me and be able to use my email address? It would be a big hassle to change my email address cause WAY too many places have it and I can't even remember who all I would need to give it to. Does anyone knowof any cheaper ways to protect my computer or any free ways? Or did anyone ever have this issue?
gramybear
gramybear
I don't know why that whole thing throws up a big red flag to me. Do you have a computer shop in your town that works on computers.? I had to have someone come in and work on my mothers. They also had to do something to it so other people in the near area couldn't use her computer to run theirs because we have wireless access. I think if it was me, I would want to take my computer to a specialist and find out about cleaning out all of my cookies, get rid of my history, and start over with a new password in order to get on again. I am not a computer whiz by any means and probably the wrong person to be giving you advice, I just want to help some way because I know that has to be very devastating. Let us know what happens, okay? Hugs GB
BlueYonderDreams
BlueYonderDreams
This definitely sounds like a scam. I can't help but wonder if you were sent to some fake facebook site and you weren't talking to actual facebook tech support.

Once someone hacked into my facebook account and facebook emailed me immediately and froze my account so they could not do anything on it. All I had to do was change my password. It was absolutely nothing like you described.

You can get Norton 360 for $34 for the current version or $27 for last year's version on Amazon.com

You can also get AVG for free at AVG.com
BlueYonderDreams
BlueYonderDreams
I just looked at facebook and I don't even think they have a phone tech support. I cannot find a number anywhere.
Community LeaderWanderingVet
WanderingVet
you did not reach facebook support. This is a huge scam.
Community LeaderWanderingVet
WanderingVet
I strongly suggest you change all passwords ... and also scan your computer for virus infection. Google:

free online virus scan

and do several of them.
Community LeaderWanderingVet
WanderingVet
if you still cannot log into facebook, this MAY help:

https://www.facebook.com/help/185747581553788

also, .. if possible, try logging into it from a different computer.
heretic
heretic
Yep, I agree, sounds like a huge scam to me, good thing you didn't buy it. You got some good advice here, hope it works out for you.
Lala37
Lala37
Hey. This is a huge scam. Fb doesn't have a support number and if your account was hacked you would have received a message from fb when you log on telling you that your account was accessed from a different computer and where it was accessed from. You would be asked questions like them showing you 3 separate pictures of your friends and you would have to pick the correct name and if you get them correct you would then get access to your account again. Then all you would have to do is change your fb password only. I've been hacked a few times. It's quite common.

Now, this is completely different. You have communicated with this person. I don't know if you gave any personal info to them or not, but regardless I agree with Wandering Vet. You need to change your passwords to everything now and do a complete virus scan. Not the quick one either. Do a thorough one which should scan overnight for you. I wouldn't use your computer at all until the scan is completed. If it were me, I'd access another computer to change all of my passwords. The quicker you can act on this the better.
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