Chronic Pain Support Group
Physicians and professionalsdefine pain as chronic if it lasts longer than three to six months and is persistent. It's distinct from acute pain that is a direct result of injury or trauma. This support group is dedicated to those suffering from chronic pain. Discuss treatments that have worked for you, find advice for your specific experience, and find support. You're not...
Last night I had to get my meds filled because of issues with my docs office I didn't get them until last minute. My insurance changed so I had to find a new pharmacy. I had my others transferred to Frysfood aka Kroger and my husband always drops off my scripts and I pick them up.
The pharmacist was a complete jackass. We have gone to this store for over 10 years. He decides to tell my husband in this tone that the prescription is fake and has been copied, that there is no way anyone would take that high of a dose. He insisted my husband show his ID and threatened to call police. My husband was very calm and asked him to call the doctor and verify the script because it was very important that I get my meds because I would be out. He called him a liar several times, loudly and refused to verify. I was livid and extremely upset to say the least. I spend at least 600$ a month in groceries here and get my scripts filled here. I want to get this resolved but I wanted some opinions. This pharmacist obviously knows nothing about customer service or pain. I want some opinions on what a good resolution would be. These are my thoughts: Contact the top of Kroger and let them know. Request a meeting with this pharmacist and the supervisor and talk to him about his behavior and lack of knowledge. I also think he should be written up and forced to attend a seminar on chronic pain and customer service/how to treat other humans skills. What do you think?
Btw, I went over to CVS and they said it needed to be verified because of the high dose and agreed to call the on call doctor. They were wonderful and never once treated me like a criminal.
This is so wrong. I know it happens all the time, but I often wonder how many of these people experience chronic pain later in life and end up learning what its like...like karma?
The pharmacist was a complete jackass. We have gone to this store for over 10 years. He decides to tell my husband in this tone that the prescription is fake and has been copied, that there is no way anyone would take that high of a dose. He insisted my husband show his ID and threatened to call police. My husband was very calm and asked him to call the doctor and verify the script because it was very important that I get my meds because I would be out. He called him a liar several times, loudly and refused to verify. I was livid and extremely upset to say the least. I spend at least 600$ a month in groceries here and get my scripts filled here. I want to get this resolved but I wanted some opinions. This pharmacist obviously knows nothing about customer service or pain. I want some opinions on what a good resolution would be. These are my thoughts: Contact the top of Kroger and let them know. Request a meeting with this pharmacist and the supervisor and talk to him about his behavior and lack of knowledge. I also think he should be written up and forced to attend a seminar on chronic pain and customer service/how to treat other humans skills. What do you think?
Btw, I went over to CVS and they said it needed to be verified because of the high dose and agreed to call the on call doctor. They were wonderful and never once treated me like a criminal.
This is so wrong. I know it happens all the time, but I often wonder how many of these people experience chronic pain later in life and end up learning what its like...like karma?
I do hope you will not let this slide away....that you will take action...as someone else said, you could very well save the person after you.
gentle hugs....
I would demand a meeting with this pharmacist's supervisor and also demand an apology. All he had to do was verify the script with the doc and that would have been the end of it. He was very unprofessional and deserves to be fired. You have been a loyal customer for 10 years and you derserve better. Go get him! Sic! Sic!
"Heartbreaking Ordeal".
I am worried about your emotional being.
You have the right to have a prescription filled without hassles or being found "guilty until you prove you are innocent"!
What is this world coming to?????
There must be a little tiny kernel of anger in there somewhere.
Try to internalize that anger into your sense of him being an a**. Tell yourself "I am valuable just the way I am and worthy of being treated with respect".
If you can, print out articles on CP and your DX to have in your purse. Also, print out articles on how to spot the addict for the professional and lay person.
When people act like a**es, take them out to educate the world.
I used to dread the monthly "ordeal" also. I presented articles so often to every pharmacist, that they all treat me with total respect now. When one tried to claim that post op meds were illegal, I had my article ready to teach that young woman about how CP really works.
If we accept that we are the ones who must do the educating, it can be more like changing our little part of the world for the better.
Just the other day, an elderly lady walked up to me to ask about CP and feeling so embarrassed at her "old" pharmacy and how she loves the people at "mine". I gave her a self addresses stamped envelope and asked her to write to the corporation to explain the difference. (I have letters too. She took one, signed it, and gave it to the manager.)
We need to remember to compliment when service is great as well as point out rotten service too!!!
Hope you feel better soon.
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i do thank good pharmacists for their help. i'm also using CVS which years ago wasn't as good, but i think something has changed, maybe more training...
a lot of them are so used to seeing the same scrips - anti-depressants are highly prescribed, anit-anxiety, and all the "old age" meds...plus all the bad press