Wanted to share a success from Friday.  I had to do a pick up at a company for my company.  We are installing a fence with four diffrent size posts, some are thirty plus years old which makes it hard finding the right parts.  I ordered the pieces i needed but the guy did not hear me call out a diffrent size for one post that was diffrent from all the others. When I corrected him, while he was pulling the order, he said-"Do you even know what you are doing?"  See I had some trouble ordering becasue i did not know the names of all the parts.  Anyway I go so mad!!!! (Face tensing up)  That I wanted to yell.  Instead I walked back to the front, took a deep breath and when he came back I said-"Do you have a catalog so I can know what i am ordering next time." His mood changed and he was very willing to help.  I do not know if too calmed down, but I was able to change a hostile situation into a postive one-yeah!