DailyStrength Members Community Support Group
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This is the message I just received, server problem but then site posted same message ONLY three times, this time:
Service Unavailable - Zero size object
The server is temporarily unable to service your request. Please try again later.
Reference #15.35961160.1320097817.3b428e
Service Unavailable - Zero size object
The server is temporarily unable to service your request. Please try again later.
Reference #15.35961160.1320097817.3b428e
http://www.dailystrength.org/help/feedback
VW I have sent DS SO many messages about this and have gotten nowhere. Well maybe a little bit - at first the duplicates were in the 20's and 30's and now the duplicates are down to 10 or so - so I guess you could call that progress - yes?
I encourage people to use FB forms ... not so much that they will get a reply but to let DS know the magnitude of a problem.
I do NOT know DS's system for 'problem management' but in a lot of 'IT' (information technology) departments I have worked in .. here is a scenario:
Step 1. Hire a guy to receive abuse forms, evaluate them, confirm them, and report results to Engineering for 'correction'.
Step 2. Guy says 'I am getting too many to handle'.
Step 3. Engineering writes a program to do his job much faster and more effective than he can. However .. the 'program' depends on feedback forms entirely.
Like I said .. for all I know, DS has some guy handling feedback forms ... or has a 'super program' to handle them .. or something in between.
What I DO know is that DS works off of FEEDBACK FORMS . either way. PMming Admin is outside the 'system' .. and they PROBABLY ignore them. Emailing support@dailystrength.org seems to make sense .. EXCEPT that this email address can be abused by TROLLS .. so they don't use that anymore. YES ... feedback forms COULD be abused by trolls also .. EXCEPT they request an EMAIL ADDRESS for a reply.
"But when I use FB form, I don't GET a reply, WV"
I know .. I know .. and I really don't know why .. BUT ... for all I DO know, a 'program' examines the email address provided .. compares it to DS MEMBER emails (huge database). If that email address is not in the MEMBER email database, the form is ignored as being from a TROLL and not from a DS Member account. THIS IS PROBABLY NOT THE CASE .... but an example of how IT (tries) to do the work a human is intelligent enough to do except for the VOLUME.
WHATEVER the system is ... feedback forms are (obviously) the 'trigger' .... because DS requests they be used .. I really DON'T KNOW WHY ... and, in that they do not mind getting feedback forms (can you imagine how many they might get .. and how many are duplicates, and how many are due to someone's computer being messed up, and, and and ..?). They HAVE to have a 'system' of some kind to discern all that ... and again .. whatever that 'system' is relies on the feedback form .. entirely.
Soooooo that is why I encourage members submit to DS via FEEDBACK FORM (or in the case of abuse, abuse form) ... because I STRONGLY suspect doing so is the most effective way to go. FB forms are the 'designated' path and the 'seed' to getting something fixed.
should say
Hire a guy to receive feedback forms