Be sure and cancel your credit cards before you die!
This is so priceless and so easy to see happening - customer service, being what it is today!

A lady died this past January, and WESTPAC bank billed her for February and March for annual service charges on her credit card, they then added late fees and interest on the monthly charge. The balance had
been $0.00, and now it is somewhere around $60.00.

A family member placed a call to the WESTPAC Bank:

Family Member:
'I'm calling to tell you that she died in January.'

WESTPAC:
'The account was never closed and the late fees and charges still apply.'

Family Member:
'Maybe, you should turn it over to collections.'

WESTPAC:
'Since it is two months past due, it already has been.'

Family Member:
So, what will they do when they find out she is dead?'

WESTPAC:
'Either report her account to the frauds division or the credit bureau, maybe both!'

Family Member:
'Do you think God will be mad at her?'

WESTPAC:
'Excuse me?'

Family Member:
'You're not listening, didn't you get what I was said about her being dead?'

WESTPAC:
'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:
Family Member:
'I'm calling to tell you, she died in January.'

WESTPAC:
'The account was never closed and the late fees and charges still apply.'

Family Member:
'You mean you want to collect from her estate?'

WESTPAC:
(Stammer) 'Are you her lawyer?'

Family Member:
'No, I'm her great nephew.'
(Lawyer info given)

WESTPAC:
'Could you fax us a certificate of death?'

Family Member:
'Sure.'
( fax number is given )

After they get the fax:

WESTPAC:
'Our system just isn't set up for death. I don't know what more I can do to help.'

Family Member:
'Well, if you figure it out, great! If not, you could just keep billing
her. I don't think she'll care.'

WESTPAC :
'Well, the late fees and charges do still apply..'

Family Member:
'Would you like her new billing address?'

WESTPAC:
'That might help.'

Family Member:
' Rockwood Memorial Cemetery , 1249 Centenary Rd, Sydney, Plot Number
1049.'

WESTPAC:
'Sir, that's a cemetery!'

Family Member:
'Really, well, what exactly do you do with dead people on your planet?'

Note to self: Cancel credit cards prior to death!