Working with the public is tricky at times. I work with the public so I know what you mean about them been all demanding & getting annoyed. If customers start getting all demanding & annoyed with me I just let it ride & laugh internally. My thought is that once someone is annoyed they have already lost the discussion. You can't reason with stupidity so why bother. As for the way your work colleagues treat you. Is there a manager that you can talk to? If anyone treats me wrong at work I always just tell myself it's none of my business what others think about me. I hope this kinda helps you in some way.

Dont let others make you feel like less of a person. I am bad about that as well. Just know that you are doing your job and if they dont like it they can kiss your ass. Our lives can be hard enough without others bringing us down even further. You hold your head up high. Hugs.

I think Olenka said it well sweetie... I think it says much more about the other person then it does about you
If someone comes in wanting to be demanding and angry I would think that this is a person that has problems within him/herself and has nothing at all to do with you
It is hard to bare the rudeness of bullies I have no doubt... I used to face this at times when I worked in Community Health
I would stay calm and speak in a soft voice... I'd often say 'you sound really upset... is there some way that I can help'... Usually people will back down I found if I confronted the anger in a quiet, soft spoken way
Big hug for you...xo

I can deal with the public better than I can deal with my Gran. But my FOO issues would equip me well for dealing with awkward customers.

When someone gets angry at my work I can call my supervisor. Is that possible for you? Always tell them you are sorry they are upset and that you will do whatever you can to remedy the situation and then try your best to do it.

On you off time, why not do that research you were talking about? What's keeping you from doing it? Try to figure out why you don't. If you can learn your job better there will be less angry people to deal with.

I hope this helps a little bit. Just do your best, that's all you can do.

The last job I had, I had to deal with a lot of "Rich" ppl. Talk about rude! one b**c**h threw her credit card at me because we didn't take AMEX. Then proceded to tell me how useless I was!

Her husband was mortified and when she stalked off, he apologized for her. I wonder how many times he had to do that.

Every person in line after her just looked at me and was almost pleading with their eyes to yank her up!

It took everything in my being to keep from jumping over that counter and beating the crap out of her! My boss told me to take a break!!

When I in our breakroom I had to tell myself she was just a bad person and I felt bad for her husband. That poor man!

I know it can be hard. A lot of ppl are jerks. Ignore them and keep it movin'

Most ppl who don't have power at home, take it out on others outside the home. They're miserable.

.

lol Poor little Rich Girl having a BF! :)

BF = B***h Fit! Term came from 'White Chicks'.

Desi, She had issues. She went to another department and you could hear her all over the store abusing another coworker of mine.