Unable to see my father while he's in pain

I have the flu and unable to see my father in the care home, and have been told that he has pneumonia and throat thrust, he has dementia and multi-myeloma and is 91years old. he has had him medication stopped as he is unable to swallow them. even broken up, and is not eating or drinking now and the care home hasn't even called for an ambulance and is waiting for the palliative nurse is going there tomorrow as she doesn't seemed to care.