The hole I need to crawl out of

I know eventually I will get out.  For now, I am wallowing.  What a couple of weeks!  People are just nasty.  Spent 2 1/2 hrs the other day with a customer telling me over and over about how much he did not trust me or insurance companies and he used to be in the business.  Makes me now wonder why he is no longer in the business.  He is wearing 14k gold cross earrings, and his Reverend from his church is there with a Hawaiin shirt on literally filming me with his camera, and he kept asking me to repeat myself.  WTF!!!  How hypocritical!   Are these people supposed to be Christian?  I am not there 5 minutes and was there by myself.  And he is not nasty so to speak.  This is all in a joking manner.  But over and over he kept saying he wanted a new house and all new furnishings and I kept saying we owe to put it back the way it was.  (The house was BEAT to begin with.)  And for the most part, once the house is gutted, it will be a new house.  But I am not knocking the house down and giving him a new house just because he wants one.  So after 2 1/2 hrs of totally wasting my time and getting no where, he signs with a public adjuster who is going to delay settlement by 3 months and take 10% of his money and blame it all on us!  UGH!!! Now I get to go me crazy lady at 4pm.  No one else can deal with her, so they send me.  And my hours are Monday to Friday, 8am to 4:30pm and she started a new job and so I broke down and agreed to 4pm appt today.  I know for a fact I won't get home until 8pm.  And hubby says, "So what are we eating for dinner?"  I said, either make something or wait for me to get home.  Your choice.   David was bouncing my bender ball today in the family room.  Can't wait for school.  Kid is bored and too much time on his hands.  He broke my candle holder and I really loved that candle holder.  Emailed the Party Lite woman to see if the piece can be replaced.  David freaked out in anger and started throwing things in his room.  Oh well, another topic of discussion for the counselor.  He goes by himself next week. I am just beat up and tired and overwhelmed.  With everything.  Home is a mess.  Work is a mess.  Office is a mess.  I am a mess.  I know I will battle through this.  But I am beat.  Staying up and working until 1am and sitting at this computer and no where near caught up in a sense that the hyperventilating has lessened.  I step away and go out to the sunroom (and yes, unfortunately still smoking) and just really struggling to retain my composure.  Need a good cry and I will feel better I think.   I need a break.  I need for things to slow down a little.  Just enough that I can breathe and get some work done.  it is just counter productive right now and I am sliding down faster.    Update:  6:10pm.  The witch threw me out of her house.  I set up an appointment for her convenience on my own time, drive all the way up there over 1 hr up in traffic.  She says, Oh, I signed with a public adjuster.  Oops!  My bad.  I ask why she did not call me to cancel the appt?  She just signed.  Oh, wonderful.  Can I have the name of the public adjuster?  She says, "No.  You will have to wait for them to call you."  I ask for her permission to inspect the damage.  Please let me take pictures.  Maybe we can settle this reasonably and quickly.  OMG!  I do not deserve the verbal abuse I took after that!!!!  Yelling and screaming!  I basically told her that WHEN I have the time, I will come back to inspect the property.  She is now livid!  Screaming "What does that mean?"  I don't say this, but I don't care if this thing now sits on my desk over a month before I make the time to drive back up there!  I placed my card on her banister inside her front door and said tell your public adjuster to call me.   Sat in the car for 1/2 hr bawling my eyes out to my friend in the office.  Bitch sat on her front porch and watched me too.  The WHOLE f'ing time!  Then I called my manager and told him what happened and that I left.  Took me over 1 1/2 hrs to drive home in bumper to bumper traffic.   If face lower than the red frown face, I would be it right now!  I should not have to take this abuse!  All I keep hearing is "Customer service, customer service, customer service!"  But what the hell happens when these people abuse me and yell at me?