The Axe...?

am not doing at all well in this new job...turns out to be less order-taking and more "order-troubleshooting," which we literally "shot" through in class...keep freezing up w/the live customers & can't remember where to go to on the computer tabs to get the info I need...too many possible info. "holes" to find stuff & I'm on the clock...no one call should be over 7.5 min., start to finish...but, I keep having to put people on hold and ask someone what to do... Only plus is that I have decent phone manners...Mom always insisted on that...think that's the only reason I'm still at this post...God, I'm not going to fail again, am I? Back to ferreting and studying my notes...for whatever the hell that's worth...God help me...