Stressed out.
Today has been crazy to say the least. My husband was going to visit his mother this morning and since i was not going out because it was very cold out i asked him to pick up my medication (lovanox injections) and of course he went with no problem. i get a call about an hour later that he had to take his mom to the er because she is sick.
I said ok hope she feels better. Hours and hours go by finally he is home with my meds and informs me that they kept his mom she is not well. He hands me the bag with my meds and they are cold like they had been sitting in the freezer. I had an anxiety attack right then and there panic sets in right away.
I asked him why they were so cold he said oh i picked them up before i went to my moms. And they had been sitting in the car while i was at the er. oh no i said in -11 degree weather. O my goodness i open the bag they arelike jelly frozen unuseable. Im freaking out because i know they can not be stored lower then 77 degress. And i had stated that to him when i first came home from the hospital and just was readying the insert but i didnt hold that against him concidering it had been almost two months i had said it. And his mom was sick and he just wanted to get her to the er. He felt horrible and i felt bad he felt that way but what to do now.
Ok i get on the phone with the pharmacy they confirm the meds are damanged and they said i had to call my insurance company to see if they would approve and override and replace them.
Call the insurance company they said the pharmacy had to try to fill the script again when it gets rejected they need to call the insurance company back with the rejection number and go from there. I call the phamarcy back give them the info and just had to wait to see what happened.
About 20 mins later the pahrmacy calles back and said the insurance company denied to pay and they would only give me a 3 day supply of my injections. First did they think i was abusing lovanox injections or something? I mean a 3 day supply sir what am i going to do about the other 12 days (they com in 15 day supply because of an mix up when i first got them filled) he said you have to pay cash maam.
I said how much is that he said $800.00 (heart stopped a sec mouth dropped) for 12 days? Yes $800.00 i called the insurance company back they were not sympathic at al. I mean they said ok what happened to the meds i told them they were damaged cant use them still have them in the box. Well we just approved you for a 3 day supply othen then that we cant do anything until its time for your refill. You have to pay.
Im now in tears and in full blown anxiety attack. How could they be so heartless like this? I am going to get my medication without paying that $800.00 i just have to find a way crying about it wont help at all. I will find a way. My friend said go to the er everytime its time for your injections the insurance will pay more for an er visit and they have to give you your meds. Im like i have to get the shot every 12 hours and i cant do the spend 6 hours in the er by the time they discharge me i will have to go right back for another. I understand what she ment though. But i am going to find a way to get it $800.00 is just crazy.
I said ok hope she feels better. Hours and hours go by finally he is home with my meds and informs me that they kept his mom she is not well. He hands me the bag with my meds and they are cold like they had been sitting in the freezer. I had an anxiety attack right then and there panic sets in right away.
I asked him why they were so cold he said oh i picked them up before i went to my moms. And they had been sitting in the car while i was at the er. oh no i said in -11 degree weather. O my goodness i open the bag they arelike jelly frozen unuseable. Im freaking out because i know they can not be stored lower then 77 degress. And i had stated that to him when i first came home from the hospital and just was readying the insert but i didnt hold that against him concidering it had been almost two months i had said it. And his mom was sick and he just wanted to get her to the er. He felt horrible and i felt bad he felt that way but what to do now.
Ok i get on the phone with the pharmacy they confirm the meds are damanged and they said i had to call my insurance company to see if they would approve and override and replace them.
Call the insurance company they said the pharmacy had to try to fill the script again when it gets rejected they need to call the insurance company back with the rejection number and go from there. I call the phamarcy back give them the info and just had to wait to see what happened.
About 20 mins later the pahrmacy calles back and said the insurance company denied to pay and they would only give me a 3 day supply of my injections. First did they think i was abusing lovanox injections or something? I mean a 3 day supply sir what am i going to do about the other 12 days (they com in 15 day supply because of an mix up when i first got them filled) he said you have to pay cash maam.
I said how much is that he said $800.00 (heart stopped a sec mouth dropped) for 12 days? Yes $800.00 i called the insurance company back they were not sympathic at al. I mean they said ok what happened to the meds i told them they were damaged cant use them still have them in the box. Well we just approved you for a 3 day supply othen then that we cant do anything until its time for your refill. You have to pay.
Im now in tears and in full blown anxiety attack. How could they be so heartless like this? I am going to get my medication without paying that $800.00 i just have to find a way crying about it wont help at all. I will find a way. My friend said go to the er everytime its time for your injections the insurance will pay more for an er visit and they have to give you your meds. Im like i have to get the shot every 12 hours and i cant do the spend 6 hours in the er by the time they discharge me i will have to go right back for another. I understand what she ment though. But i am going to find a way to get it $800.00 is just crazy.
Replies
Oh I\'m sorry. If your meds were lost they\'d probably replace them so I don\'t see the issue here. Wonder if you called your doc\'s office, if they could help you. Maybe there\'s a way to write a new prescription or work with the insurer. Stay strong and resolved.
Hello rmb, The doc office couldnt help only thingthey were trying to do was give me a different type of thinner. And i didnt want that.
But i called the corp office of CVS Pharmacy and for some reason or another they were able to get it resloved.
After a few days of stress i was able to get my lovanox replaced. Yeah they were left in my car by my husband and it was -11 degress outside so they were ruined could not get below 77 degress.
I guess they felt like because it was my fault they didnt want to replace them. But nonetheless i got them replaced and im now less stressed.
I couldnt believe that but its ok now.
Thanks rmb...
Such bullshit. I have had more issues with my pharmacy this year than ever before, with some other medications I take for my ulcerative colitis, you know, the meds I need every day so I don\'t get sick. So much depends on how far the pharmacy person is willing to help you. I would refill my meds like days before I needed them and when I\'d view the status on line, they kept saying the order wasn\'t ready yet. So I called them and they said, it\'s on back order. I was like, ok WHY DON\'T YOU CALL PEOPLE WHEN THAT HAPPENS??? So here I sit with no meds. The woman at the pharmacy was just so unwilling to help me and would just say it\'s out of their control. I get that but it was like pulling teeth to get them to tell me was it all walgreens pharmacies or was it just this one who was out of stock. I ended up calling another walgreens to see if they had it and they were so helpful. They gave me a list of all the pharmacies in my county and three surrounding counties who had some medication in stock, that they could fill a partial order for me and I could get the remainder somewhere else. I mean, it was a headache but at least someone WAS HELPING ME.
I had another time where my pharmacy was out of lovenox and I needed it to bridge with it before a surgery and use it after surgery, and the guy I talked to at the pharmacy was like well it should be here by such and such day but I don\'t know for sure. I finally said, look here\'s the deal. If I don\'t have it, I could die from blood clots either before or after surgery. And if I do, it\'ll be my husband suing you and your stupid company. I had the meds within a day. You hate to be that dramatic and mean, but it\'s like, sheesh you\'re in the business of helping dealing with people on medication so help them for crying out loud.
I am just so irritated for you that you had to deal with this. BUT... so glad you got it figured out. Feel bad for the people who don\'t know that they should call and raise hell and instead just accept it.
OMG, That sounds horrible rmb. What the hell is weong with these people? Like you said if your in this profession to help why dont you help?
Some people are so scared and stressed and full of anxiety that they cant think clearly enough to know that where there is a will there is a way.
You are so right, why dont they call and say something or atleast guide me in a direction where i can get the help. ITS YOUR JOB YOU SON OF A MONKEY BUTT!!!!!!!
I was crying and all crazy about my meds but i guess they dont understand things if they havent been through it. I was so happy when i called the pahamacya nd they said yes its filled and there was no charge im like well darn what was so hard in the first place.
People suck and i dont understand it at all. That was the worst thing getting someone to help.
You are so right some people just dont know what to do. I admitt i was kinda stumped at first like what now? What in the hell do i do now? But it worked out and yes it is sad that you have to get mean and nasty to get things done but if you dont sometimes you end up causing yourself way more trouble.
Thanks hun, im still thinking about it till this day. Like what in the world happened. Now i still have all this unusable lovanox just sitting on my table in a bag. (sigh) i wouldnt wish that or any of this on my worst enemy at all.
Hope your doing god... Thanks again...
Son of a monkey butt... bahaaha! Love that.
Sorry I made your journal entry about me! I just can so relate to frustrations with the pharmacy. It\'s like that dream, where you\'re screaming but no one can hear you.
I think too for your situation, just being so fresh in your recovery, not having your lovenox is like not having life. I mean, there\'s a reason you\'re on it, and it\'s not cuz it\'s fun to inject yourself with something that could make you bleed to death. I think that\'s what is so frustrating. It\'s not like you couldn\'t get your acne cream or birth control or some other non life preserving medication. Grrr... I get ticked off all over again, ha ha!
Well, still very happy you got it, and that\'s what matters.
Have a good day!
Hahahah.. Yes i couldnt find any other words to use.
Oh no its totally ok i dont mind hearing about what you went through. I too can feel your pain. Its just so upsetting that you want to vent about it. Its fine.
Yes it seemed as if they didnt get it they seemed so rude and just like they didnt care about it at all. Just careless to it. Like oh you can pay $800.00 to get it like no I cant pay that. Ugh im with you if that was me i would help or atleast try my best to get some help for anyone in that situation.
Thank you i was not gonna stop till i got my meds. And same for you this is stressful enough the last thing any one going through this needs is to hear that they cant get their meds. WHAT? No i need them.
Again thanks rmb and anytime you need to vent im all ears haha.
Love and rockets!