I am confused about this, but I am not complaining. I called the neurolgy department at the hospital, the recording they had to refil my perscription for copaxone said that the pharmacy needs to send the clinic something saying that is my perscription. I got a call from Walgreens the next day, a recording said that they are delivering to me in two days. Tomorrow, I find out if I get another delivery of Copaxone(for free). Like I said, I am confused, but not complainig.