Outsourcing from Italy to Albania: Is it a good decision?

Over the past ten years, Albania has been used as a utility for several Italian businesses. As a result, this method has also helped overcome various difficulties and the complexity of managing work peak. But, what is the meaning of outsourcing from Italy to Albania? The whole concept is defined by a path through which a specific business entrusts operations to external agents or companies. Outsourcing itself is a two-part cooperation involving the outsourcing company and the outsourcer which is the business. Outsourcing in Albania isn’t a new-found term. It is a term that has been used ever since post-communism, and it has only exploded in the past decade. If you are wondering if outsourcing from Italy to Albania is a wise decision or not, continue reading.

What activities can be outsourced?

It is a widely known fact that many Italian-based call centers have sprung up in Albanian cities. In addition, it is known that some of these companies are interested in digital marketing, web development, mobile development, e-commerce, graphic design, or even content marketing and writing.

However, the activities that can be outsourced are not limited to those. Among the increasing number of activities, there are also those dedicated to issues such as finance, banking, insurance, health care, tourism, and many more.

How Do I Know If I Should Outsource a Service?

If you are having trouble with the processes of your business, or maybe the customer support and technical support staff can’t keep up with the pace of your business’ growth, it might be a wise idea for you to think about outsourcing as a solution. The first red flag of a company facing problems with the support team includes long wait times during calls and customer dissatisfaction. A second red flag is the number of specialized teams that are overly eager to meet the needs of the customer. This means that the number of staff needs to grow fast otherwise things can get out of hand. The problem will exceed the capacity of the existing support team.

Current situation of Outsourcing in Albania

Albania’s outsourcing pool, though a small country compared to those nearby, actually is compared with that of Slovakia and Poland. Statistics have shown that the outsourcing sector has a total revenue of 120 to 140 million dollars, and there are 32.000 employees and freelancers.

As a European outsourcing center, Albania is growing quite quickly in popularity. Due to its affinity with Italy and many other decisive reasons it has become a significant attraction for Italian business and activities. As for the moment, Albania is one of the rising destinations in the Italian market when it comes to supplying offshore services.

Albania's burgeoning BPO industry shows tremendous potential for outsourcing and stands out in the industry.

Why externalize Albania?

Taking into consideration the fact that Albania is known as one of the most auspicious destinations when it comes to outsourcing in Eastern Europe and the Western Balkans, Albania is named as one of the most solid places. It is also known by that name due to its strategic location. Of course, it should be mentioned that Albania is a European Union candidate. This multiplies the benefits it offers for Italian businesses that are thinking of partnering with Albanian companies. Last but not least, legal and financial concerns are very inexpensive in Albania.

The main advantages of Outsourcing in Albania

If you have a business in Italy and are thinking long-term about its management and customer services, then collaborating on outsourcing with Albania is the right choice, be it for digital marketing or any other sector. Some of the reasons most Italians choose to partner with Albanian companies have to do with their amazing expert customer support teams, maturity, adaptability, zeal, and distinguished language skills.

Back in the 1980s, learning a foreign language became a means of salvation in Albania as a way of crossing borders. As time passed, however, this culture was preserved, and today more than half of Albanians are under 35 years old and speak at least one foreign language. Among the most popular languages are English, Italian, German, French, Greek, and Spanish. Another means of salvation during communism for Albanians were also learning about the culture and traditions of countries abroad and they connected somehow to Italy.

Multilingual communication

As stated above, Albanians are quite young, they are also highly motivated, and they speak multiple languages. If you are a newcomer to Albania you will notice that you can speak to most young Albanians in any language, be it English, Italian, German, and/or other languages.

 Additionally, another pro of Albanians is the fact that they are very open-minded, multicultural, and treasure international cultures.

Experienced IT professionals

In case you need developers for your new business, you can find them easily in Albania. The past decade has made Albanians appreciate the software outsourcing market seeing as the number of these types of businesses has increased immensely. Albanians have started to pay great attention to outsourcing technologies and software developers are constantly updating themselves on innovations. They also receive certifications for their skills in programming languages like Java or C++.

Costs reduction

When it comes to cost efficiency for outsourcing projects, Albania is probably the most competitive country in Europe. With the help of an outsourcing company in Albania, you can make your business look better. The company can also benefit from high-quality services at a very low and affordable price.

Efficiency over time and ease of access

For every Italian citizen traveling to Albania is visa-free. Furthermore, Albania’s timezone, being the same as Italy’s one, makes it easier to collaborate with outsourcing teams during office hours in real time.

Low Taxes and Cost-Effective

Outsourcing Italian businesses to Albania will allow your business to achieve significant cost savings. Albania resides in the third least expensive country in Europe when it comes to labor costs and operating costs.

It is noteworthy that Albania has been quite a growing market for Italian investors and it is receiving a lot of attention from the Italian market.

Cultural Affinity

Albania is in a strategic geographical position less than one hour and thirty minutes away from every city in Italy.

With a liberal society and a youthful multilingual population, Albania has been a member of NATO since 2009 and a candidate for the EU since 2014. The geographical proximity to Italy helps Albanian outsourcers to be very Italy-oriented and understand their market and their clients’ needs and wants.

Final thoughts

Lastly, as an overall summary, you should know that outsourcing is used by many businesses to decrease costs and improve competence using the transferring of activities, operations, or even processes to an external company for an amount of time. Currently, outsourcing is a fundamental income and a growning strategy for many businesses. Several different businesses are able to benefit from outsourcing in Albania. These possibilities have been offered to Italy thanks to low labor costs, the high unemployment rate, and the country's geographic position.

Benefits of Climbia Enterprise BPO

Decreased costs and many possibilities:

You can take advantage of huge discounts and excellent quality service due to the differences in wages between Italy as a contracting country and Albania. Thanks to Climbia BPO you can save over 50% of the costs if you are an Italian businessman looking to outsource to Albania. This is one of the biggest benefits when hiring Climbia BPO as an outsourcing company for your business.

We can spend the money we don't spend on other areas of the business, like revenue-generating products and services. The same thing is valid for the remaining space. These are both benefits associated with lowered costs.

Working with a non-visible branch in your business also gives you the chance to calculate your savings and look for other opportunities within the field of business service outsourcing, seeing as there exist several types of services that do not limit themselves to customer service only.

Increased likelihood of success:

Research has shown that up to 70% of small businesses fail within a year of operation. 80% of small businesses survive the first year but fail in the next three years of operation. These aren’t made-up statistics. They are generated by a professional team in the area and there is no way we can interfere with the numbers. However, what we can do is help your business and prevent these failures through business process outsourcing. BPOs will give you access to knowledge that you cannot afford on your own. All this can be achieved at very low prices, making it affordable even for small businesses.

Increased business efficiency and productivity:

The whole aim of BPOs is to help businesses on their path to success. This is made possible by utilizing strength and professional people who are skilled in different areas. Let us note that this isn’t an easy thing to do in businesses because it requires time, training, and a lot of costs. Many international brands, including Google, Apple, and Samsung, utilize BPO services to boost productivity and business efficiency. You can gain knowledge from a team of experts without having to invest much or have a heavy wallet.

Possibility to focus on more core areas:

Having mentioned it a couple of times, outsourcing business processes would make it easier for production managers. In turn, they would have all the time and energy to focus on other areas of the business, like brand building, research, and developing investments. By focusing on what is a necessity for the business and requires more time or costs, we can reduce unnecessary costs.

Saving in infrastructure and technology:

The investment you need to make when planning to hire internal people that can take care of your business processes decreases when using BPO. From the moment you choose Climbia BPO, they will handle all these processes and use their resources to deliver high-quality services.

Feeling doubtful still? Let us tell you a tad more about Climbia BPO. Climbia BPO is a company located in Tirana, Albania and it has been operating in this country and other countries around the world for a little over four years. Climbia’s BPO team can communicate in more than four languages. The staff is trained under their facilities and continues to get trained every single day through consultancies and different courses that give them the chance to remain updated with the latest technological advances.

Do not stay hanging. Call them and ask any questions you might have so they can provide you with the answers and the solutions you might need.