Interactive Voice Response (IVR) Global Market Synopsis, Market Trends, Future Scope, Top Key Player
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
Scope of the Report:
This report studies the Interactive Voice Response (IVR) market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Interactive Voice Response (IVR) market by product type and applications/end industries.
North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region. The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.
The global Interactive Voice Response (IVR) market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Interactive Voice Response (IVR).
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
inContact
Nuance
Genesys Telecommunication Laboratories
8×8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys
West Corporation
IVR Lab
NewVoiceMedia
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Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Speech Based
Touch-tone Based
Market Segment by Applications, can be divided into
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education
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Table Of Contents:
1 Interactive Voice Response (IVR) Market Overview
1.1 Product Overview and Scope of Interactive Voice Response (IVR)
1.2 Classification of Interactive Voice Response (IVR) by Types
1.2.1 Global Interactive Voice Response (IVR) Revenue Comparison by Types (2017-2023)
1.2.2 Global Interactive Voice Response (IVR) Revenue Market Share by Types in 2017
1.2.3 Speech Based
1.2.4 Touch-tone Based
1.3 Global Interactive Voice Response (IVR) Market by Application
1.3.1 Global Interactive Voice Response (IVR) Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 BFSI
1.3.3 Travel and Hospitality
1.3.4 Pharma and Healthcare
1.3.5 Telecommunications
1.3.6 Government and Public Sector
1.3.7 Transportation and Logistics
1.3.8 ITES
1.3.9 Media, Retail, and E-commerce
1.3.10 Education
1.4 Global Interactive Voice Response (IVR) Market by Regions
1.4.1 Global Interactive Voice Response (IVR) Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Interactive Voice Response (IVR) Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Interactive Voice Response (IVR) Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Interactive Voice Response (IVR) Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Interactive Voice Response (IVR) Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Interactive Voice Response (IVR) Status and Prospect (2013-2023)
1.5 Global Market Size of Interactive Voice Response (IVR) (2013-2023)
2 Manufacturers Profiles
2.1 inContact
2.1.1 Business Overview
2.1.2 Interactive Voice Response (IVR) Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 inContact Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2016-2017)
2.2 Nuance
2.2.1 Business Overview
2.2.2 Interactive Voice Response (IVR) Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Nuance Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2016-2017)
2.3 Genesys Telecommunication Laboratories
2.3.1 Business Overview
2.3.2 Interactive Voice Response (IVR) Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2016-2017)
2.4 8×8
2.4.1 Business Overview
2.4.2 Interactive Voice Response (IVR) Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 8×8 Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2016-2017)
2.5 AT&T
2.5.1 Business Overview
2.5.2 Interactive Voice Response (IVR) Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 AT&T Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2016-2017)
2.6 Avaya
2.6.1 Business Overview
2.6.2 Interactive Voice Response (IVR) Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Avaya Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2016-2017)
2.7 Aspect Software Parent
2.7.1 Business Overview
2.7.2 Interactive Voice Response (IVR) Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Aspect Software Parent Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2016-2017)
Continued…….
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