How to Conduct a Cleaning Audit for Environmental Service Staff

From Cresta Books (Dr. Eric Brown)The following is information on a great book for cleaning audits for your organization.CONDUCTING A CLEANING AUDITWritten by Dr Eric Brown, this textbook is a must for all those engaged in the monitoring of cleaning contracts, whether as client or as a service provider.Adopting a fundamental concept of Total Quality Management, namely that the successful delivery of a service depends upon getting the input right, Conducting a Cleaning Audit considers monitoring not only cleaning standards but also those elements, such as training and staffing, that are essential for successful delivery of the service. Only in this way can problems be effectively rectified and, ultimately, prevented.This book is intended for, and will be of particular interest to, all involved in Cleaning Management, especially:-Cleaning Contractors.-Direct Labour Organisations.-Hospital Domestic and Hotel Services Managers.-Hospital Estates Managers.-Local Authority Cleaning Managers.-Property Managers.-College and Public School Domestic Bursars.-Training Managers.-Cleaning Consultants.-Industrial Caterers with a cleaning or housekeeping role.-Colleges offering cleaning or domestic management courses.CONTENTSIntroductionWhy monitor? - As the service provider - As the client - Monitor what?Part 1 - Monitoring the InputsMonitoring head office support - Monitoring on-site management - Monitoring staffing issues - have sufficient hours been allocated? site supervision; are the hours being achieved? signing in and out; clocking in and out; telephoning in and out; fingerprint/retina recognition; what level of sickness and absenteeism exists? what is the level of staff turnover? are staff receiving the correct wage? - Monitoring training - Monitoring quality management - Monitoring equipment and materials - Monitoring the provision of consumables - Monitoring housekeeping practices - Summary, checklist of inputs to monitor.Part 2 - Monitoring the OutputsDefining standards of performance; hygienically clean, prestige standard, normal standard and basic standard - Functional areas, very high risk, high risk, moderate risk and low risk - Reasons for failure during an inspection.Part 3 - Mechanics of the Output AuditScoring systems - weighting; by area, suggested by NHS scheme, by task, example of weighting by task in an office environment, weighting by cost, standard times to undertake certain tasks for 5000 square metres of office accommodation, example of audit results before weighting - Starting out, how many rooms will you visit? how many tasks will you check? how will you make sure that your visits are random? will you select your sample from the entire site or just part of it? what pass rate are you seeking? is the auditor sufficiently qualified? if you are using a team are they consistent with each other? how often are you going to inspect? when should you carry out an inspection? should you make staff aware that you will be carrying out an audit in their area? - Other issues.Part 4 - Processing the ResultsReasons for failure - operative failure, materials failure, equipment failure, failure of the fabric of the structure, failure of the cleaning specification - The nature of failures - Analysing the results - by frequency, by cost, by importance, notional weighting for each failure type - Acting upon the results, correcting failures, preventing failures - Disseminating the results - Computerised systems. href='' - -