damage control...good or bad

Is helping people through their issues a bad thing... I don't necesserily think so. But in some cases I don't always know what the right thing to say is. I hope that my input and just being for them is enough. But on the other hand, Some people are to hurt and internally scarred to even seek a sholder to cry on. but keeping it inside isn't healthy either. I guess thats just how i was made. I'll keep trying to help people as long as I can. so I'll ask this, Is Damage control such a bad thing???