Again!
I crashed again. The whole week of transition hit me Friday afternoon and I could go no further. In transition, there are helpers for us. When we come up on something we can't do or remember how to do, we hold up our hands and a helper comes to help. It seems to me that I need help on just about every call I take. What happened in the 5 weeks training? Didn't I learn anything? I can get along with the callers. Make them laugh. But, I'm not being paid to be a "dial-up comediene". About six o'clock it hit me. All my problems came rushing into my head and I felt like a total dunce. I told one of the helpers I had to leave. I couldn't continue. That set off a big meeting with all the helpers and even my trainer. I felt like such a failure! The others in my class don't seem to need as much help as I do and it makes me feel inferior. Not up to the standards. They assured me I was alright, but that didn't help much. They know I can talk to the callers and establish a repore with them. And, I seem to be able to calm some down. But, if I can't serve them and solve their problems, there's no purpose to me being there! My trainer told me I had something special in that I could connect with people and that's what he saw in me. He said if it came down to a choice between a person who could do the mechanics and another who could talk, he'd take the talk. He said he can teach the mechanics. He can't teach the talk. I don't know. I left 2 hours early and came home. I don't know if I'll go back Monday. I've got to do a lot of thinking. There's still a week of transition left.
Replies
Mike, it\'s just a case of the shakies that\'s got you right now... we all go through stuff like this when we\'re in a new situation and we start to think of all the stuff we THINK we can\'t do, and don\'t focus on the stuff we CAN do. Believe me, i\'d take the talk anyday too, and i know i\'d feel better having you on the other side of the line, calming me down and making me feel better. In the end i\'d probably forget all about the problem and be happy i had someone to talk to. Think of all this training you\'ve been through... they wouldn\'t have hired you if they didn\'t have the confidence that you\'d be able to do it. You can\'t give up yet! Just snap those suspenders of yours, take a deep breath and get back in the game. Lots of hugs and kisses, my good friend. Deb :o)
Hi Mike,
Don\'t give up yet. Get a good night\'s sleep and tell yourself I put too much time into this to end it right now. Get back in there and push on for this last week of transition. Come on now, tell yourself . And say it out loud where you can hear yourself saying in. I CAN DO THIS, I WILL CONQUER THIS. I WILL NOT FAIL..
You know this is better than being home alone bored and depressed.
Cheer up buddy, you will make it.
Blessings
Doreen
HI Mike, I am really sorry for what you are going through. Where do you work at? I hope that you feel better soon. Take Care. Dawn