Allow me a quick geek rant: LinkedIn is MORE evil than AOL. I am a premium member of LinkedIn (if you don't know, it's a social network with folks who are looking for jobs). We use LinkedIn to help us locate talented folks who can work for DS. I signed up and paid them the exhorbitant fee of $50 PER MONTH to use their product. They're definitely not cheap, but it's a great place to recruit. Now, LinkedIn is a pretty sophisticated website - it's been around for many years, has millions of users and millions of dollars in revenue. They're VERY quick to upsell you to pay for their services, which range from about $50/month up to $300/month or more. They've got all sorts of fancy "upgrade now" marketing materials, and basically, it's hard to avoid the upsell. So yesterday I went to cancel my premium subscription, as we don't need it at the moment. Guess what? It is IMPOSSIBLE to cancel your premium subscription at LinkedIn. They force you to send an email to customer service (note how it's completely buried in their list of options). Literally, while you can subscribe to LinkedIn in a heartbeat by simply putting in your credit card, and it's even easier to upgrade (just click a button), turning off a subscription service requires an email to customer care. It's now been 72 hours and they haven't replied, yet they continue to bill me. If you were following AOL in the last 3 years, they got caught in all sorts of hot water for making it hard, if not impossible, to turn off your AOL subscription services, by making you go through numerous menus and then obnoxiously pushing you not to unsibscribe on the phone. In my eyes, LinkedIn is even worse, as there's no phone number, no response, no nothing. Please tell me this is illegal?
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How dare they mess with you. I\'ll call them and give them a piece of my mind.....oh yeah, they don\'t have a phone #. Gr-r-r-r.
oh...here\'s if you\'re curious, here\'s the form they send you to:
http://www.linkedin.com/feedback?displayContactCustomerServiceFeedback=
it\'s always the same. They are there to make money, clever lttle devils aren\'t they? READ THE SMALL PRINT lol like I did on DS!!! smiles
Do you want the phone or fax number?
Can you first contact your credit card company and stop the payments...and then deal with Linkedin when they contact you...? (and invariably they will if they find they aren\'t getting paid...) See what the CC company says if you can\'t contact the admin there.
It sure sounds illegal to me!! Is there any organization that can look into this for you? Consumer Protection or something?
Good luck!!
hugs,
Carrie
I am sure it is illegal to do this, turn them in. I don\'t know who you turn them into though. I would cancel that credit card. What else can you do? You can always get another one. If the card is not active, they can not charge it, you have to beat them at their own game. Good luck hon, Gail
PS Calling the credit card company does not help, I tried that with something my son bought. I had to contact them personally, they know this too. Is there a phone number on your credit card, there was mine, that is why I ask.
Love and hugs, Gail
I smell a class action...you should call scott
It has to be illegal. How dare they?
There has to be a way to stop that service. Have you tried calling the better business bureau? They have investigators that look into things like this. I hope you are able to resolve your problems soon. Keep all your receipts because you might have to go to civil court in order to get refunded.
I hear your pain!
I\'m having the same grief with Equifax-online. Finally found a phone number, called, and the premium membership is still is not canceled and it has been weeks. Not to mention, I\'m still waiting to receive the refund they promised. Very frustrating! Hmmmmm... class action does sound pretty good, now doesn\'t it? Anyone in?
you need to get your lawyer,my nephew is a lawyer,he said to get ligal advice because if you don,t you could get in a lot of trouble nip it in the but doug