Lets see one year later and I am very glad to say somethings have changed, I have changed. I'm still working at TWC as a Home Agent (working from home).
My job has become more demanding and they are taking advantage of my abilities and skills.
I am no longer in the shadows keeping my head down, I have become a target. My company has grown by 400 new employees and all new supervisors are struggling to keep up as well.
So I am on my 4th supervisor in one year. He is a good supervisor and I am his only senior tech in this new team. So he is bringing new diagnostic software upgrades to me to learn and present to the rest of the team. This is a task that supervisors would normally do but also takes a great amount of time that could be used more one-on-one with team members. Like I said he is a good supervisor because I was one also for another company and I would delegate responsibilities to those I knew could handle it to free up my time to be more productive.
I am so not for this job (Call Center Tech Support), because I am an artist and use to work as a E/M Drafter. I know that God has put me here to give me a compassionate heart and to learn how to deal with confused, angry and at times desperate people. Also helps separate myself from the technology when I see others so addicted to it. I feel sad for them and I see a little of my self in them as well.
I call it "problem solving skills" but my company calls it "excellent troubleshooting skills" which is where the growing is for me. I have learned to become a peace maker between the customer and the company by resolving customer service issues not just troubleshooting their technical issues. Seeing each call as an individual person and having some sort of genuine compassion no matter how much they lash out at the company.
The greater percentage of people that call in apologize from the start, and explain they are not mad at me but with my company. This gives me hope for the world and helps me assimilate because I cannot do my Heavenly Fathers will if I refuse to be a part of it.
So I pray that God is about finished with me here so I can move on to where I can have more peace, less stress, and enjoy my work more instead of dreading it. Forgive me I do not want to sound ungrateful for the blessing of my job. I guess I am tired of the percentage of people I am unable to comprehend their hate driven emotion to hurt anyone as if this would make them feel better. I need to pray for them and this is where the compassionate heart of my Lord and Savior Jesus Christ is my only salvation.
Music is my first medium as an artist that I love to be creative with, next would be drawing and painting. E/M Drafting is not all that creative but I also like puzzles and it can be like that and rewarding when you know you have it right.
I guess I said what was on my mind today, gotta go for now. I am late for my run in the park, God Bless to all and may the Peace of Christ be with us each and everyday - never let the book of the law depart from your lips, Revelations
My job has become more demanding and they are taking advantage of my abilities and skills.
I am no longer in the shadows keeping my head down, I have become a target. My company has grown by 400 new employees and all new supervisors are struggling to keep up as well.
So I am on my 4th supervisor in one year. He is a good supervisor and I am his only senior tech in this new team. So he is bringing new diagnostic software upgrades to me to learn and present to the rest of the team. This is a task that supervisors would normally do but also takes a great amount of time that could be used more one-on-one with team members. Like I said he is a good supervisor because I was one also for another company and I would delegate responsibilities to those I knew could handle it to free up my time to be more productive.
I am so not for this job (Call Center Tech Support), because I am an artist and use to work as a E/M Drafter. I know that God has put me here to give me a compassionate heart and to learn how to deal with confused, angry and at times desperate people. Also helps separate myself from the technology when I see others so addicted to it. I feel sad for them and I see a little of my self in them as well.
I call it "problem solving skills" but my company calls it "excellent troubleshooting skills" which is where the growing is for me. I have learned to become a peace maker between the customer and the company by resolving customer service issues not just troubleshooting their technical issues. Seeing each call as an individual person and having some sort of genuine compassion no matter how much they lash out at the company.
The greater percentage of people that call in apologize from the start, and explain they are not mad at me but with my company. This gives me hope for the world and helps me assimilate because I cannot do my Heavenly Fathers will if I refuse to be a part of it.
So I pray that God is about finished with me here so I can move on to where I can have more peace, less stress, and enjoy my work more instead of dreading it. Forgive me I do not want to sound ungrateful for the blessing of my job. I guess I am tired of the percentage of people I am unable to comprehend their hate driven emotion to hurt anyone as if this would make them feel better. I need to pray for them and this is where the compassionate heart of my Lord and Savior Jesus Christ is my only salvation.
Music is my first medium as an artist that I love to be creative with, next would be drawing and painting. E/M Drafting is not all that creative but I also like puzzles and it can be like that and rewarding when you know you have it right.
I guess I said what was on my mind today, gotta go for now. I am late for my run in the park, God Bless to all and may the Peace of Christ be with us each and everyday - never let the book of the law depart from your lips, Revelations
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