I got bored with this book -- too cerebral and unspiritual for my taste -- but them picked it up again and read a wonderful chapter I want to share. He talks about living in congruence w/out values. THe exercise is to make a list of adjs describing how you want to be with certain people (family, work, etc.) THen pick your top three and make them a mantra. I've been doing it, and it's really helpful. Before I meet with a client, I remind myself "compassionate, inspiring, aware" and I feel more present and engaged. And when the kids are being trying, I repeat "loving, present, creative" (I thought about choosing "patient' but that's too much of a stretch. And when I'm creative, I can come up with ways to turn the situation around.)