C O M M U N I T Y L E A D E R S Community Group
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Hey team!
As mentioned in my post last week - I have some big news to share!
Starting immediately, my fabulous co-worker Shelly will be taking over as the main resource for DailyStrength's day-to-day Community Support issues. Here is a link to her profile:
https://www.dailystrength.org/user/profile/1069709
What this means for Community Leaders and the DS community is that Shelly will now be the main point of contact for DS and will tackle day-to-day stuff like:
- Responding to CL emails
- Posting as TeamDS in the DailyStrength Member's Support Group
- Responding to all member support requests and abuse form submissions.
- Banning spammers
- Recruiting new Community Leaders
Shelly has a tremendous amount of experience providing community support and has been providing stellar service across Sharecare's various brands and partner sites since she started working at Sharecare in 2010. FYI - she's also the staff member who for the past year or two has covered DS support for me whenever I've taken PTO.
Shelly and I spent a long time going over all of the processes and nuances that make up DS support, and I am 100% certain that she'll do a wonderful job here.
I'll still be working at DailyStrength/Sharecare - my main role is just changing a little bit. For example, I'll still be fielding Community Support and CL issues that get escalated, and Shelly and I will be meeting regularly to discuss DS trends and issues that pop-up. I'm still doing a ton of work on DS that happens behind the scences. Most importantly, I'll also still be coming here to our group to say hello and help out when needed too.
Moving forward, please make sure that all of your CL inquiries are sent to the CL email address (and not directly to Shelly or myself) as doing so will make sure that the email is properly routed into our support queue - allowing us to prioritize those emails above others, and it will also create a trackable history of the support issue.
Let's all give Shelly a big DS hello and welcome her to the team!
You all are rockstars, and I couldn't ask for a better team!
Jesse
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Which explains the mysterious fevers and my extra fatigue. I'm so glad I pushed for answers.
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Due to my increased paranoia, anxiety, and a panic attack over the weekend, my psychiatrist has put me back in a full dose of Zyprexa until further notice. Every time I think I'm getting ahead something happens and it's back to square one. I knew he was gonna do this but I can't help feeling disappointed. It is what it is.
I hope that you enjoy and thrive in your new position at Sharecare
Of course we welcome Shelly!
Big squishy hug......xo
Jesse, like SunCloud says, we'll really miss you. If you get the chance, do check in again once in a while to say hello, ok?
SunCloud - totally up to you! Shelly will be the staff member primarily responding when you write in, though I will still get a copy of all emails that are sent to the cl email address.
I am glad the CL EMAIL channel will remain available. That is where I can give comprehensive issue details, and that is what I will be doing with you. I am sure you will be as helpful as Jesse has always been, and I welcome you to the team.
Looking forward to getting to know you!