4 Benefits of Diplomacy in the Workplace

Being diplomatic has many benefits in life and in the workplace. Like anything, diplomacy has limits of effectiveness, but when dealing with the multitude of people and stress-inducing circumstances of the workplace, it’s often invaluable.


Some may say that being diplomatic is mostly a personality trait, but it can be learned through conflict resolution training. Below are a few benefits to approaching work with more of a diplomatic mindset.


A less stressful approach


Taking sides in every conflict you run across, or initiating conflicts, is stressful. With continually increasing workloads, it’s often overwhelming to tackleworkplace conflicts directly.


Being diplomatic or tactful reduces the negative emotional impact when things don’t go as planned and helps diffuse conflicts that might otherwise spiral out of control.


More effective negotiations


Being diplomatic has the benefit of resulting in more effective and frequently more successful negotiations. For example, when negotiating things like job responsibilities or pay, there’s often a tendency to default to an emotional or defensive approach.


Communicating with diplomacy and tact – maintaining a level head, attempting to understand the other side’s point of view, and assertively but gracefully explaining your own side, can go a long way in convincing someone to do something.


It’s the art of finesse, as opposed to force, and it’s well worth learning through conflict resolution training.


Limit interpersonal rifts in the workplace


Being diplomatic also helps to limit interpersonal rifts within the workplace. Consider this situation – you confront one of your employees directly, with harsh language, in front of their coworkers.


Gossip can easily start just from one circumstance similar to this. Soon this particular worker gains a reputation of being “lazy” or “inept” and the workplace becomes toxic for them.


Not only is this counterproductive in terms of hurting that person’s motivation and enthusiasm, but it also contributes to an environment of competitiveness and toxicity that can spread quickly.


People will like you more


Being diplomatic doesn’t mean avoiding constructive criticism. It means being tactful and precise with the appropriate criticism. It means approaching problems without a condescending attitude or unnecessarily harsh words.


By addressing issues with performance in this manner, employees and coworkers will both like and respect you more as a leader. In addition, you will be more effective at motivating your team through a diplomatic approach to your feedback.


Many tolerate, but few like, the hot-headedboss who often throws a fit to get their way. You can get just as much out of your staff without resorting to that – while also living with a lot less stress!


Stitt Feld Handy Group offers comprehensive training on when and how to be more diplomatic and agreeable in the workplace or in your organization.


For more information about our workplace diplomacy and conflict resolution training programs, email us at contact@adr.ca or call us at 1-416-307-0000.