Veterans Support Group
This community is dedicated to all veterans of armed forces, and the health and life challenges they face. A veteran often refers to retired armed services personnel, one one who has served in the armed forces and has an honorable discharge. Join many others in sharing your experiences to find support.
I am hoping someone can explain to me why some of my prescriptions refills are not showing in the MyHealthyVet screen?
For example, maybe I am just confused in how this works. Say my doctor fills out a prescription for me on 11/2/08 and I have 3 refills left. Now if say that next refill is ordered at an appointment when my medications are about to run out and done by a person in the clinic, should that next shipment of that refill/prescrition show up in the MyHealtheVet screen?
If so then I am assuming that each individual refill under that RX# will always be on the MyHealtheVet screen each time it is reordered?
Also why did a medication RX# that was on a MyHealtheVet refill order history sheet I printed for my records back in October 2008, now gone completly from the newest refill history print out I have?
Why do I have bottles in my possesion that RX#'s match a prior refill in my possesion but the months I recieved these bottles are not showing in the refill screen?
One other note, the reason I am asking is that an investigation is being done concerning my account and possible altering of records and errors in care. The last updated screen appears to match prior dates when I first reported these erros as well as that was when one medication appears to have been removed from the refill history list.
I am trying to clarify using this system and I am curious if someone can go back into your records and actually change things to cover an error? I am sure anything is possible and if it is happening there must be a way to track who did it, when and why? I would hope this system has some kind of security function to prevent tampering?
Any help is greatly appreciated!
For example, maybe I am just confused in how this works. Say my doctor fills out a prescription for me on 11/2/08 and I have 3 refills left. Now if say that next refill is ordered at an appointment when my medications are about to run out and done by a person in the clinic, should that next shipment of that refill/prescrition show up in the MyHealtheVet screen?
If so then I am assuming that each individual refill under that RX# will always be on the MyHealtheVet screen each time it is reordered?
Also why did a medication RX# that was on a MyHealtheVet refill order history sheet I printed for my records back in October 2008, now gone completly from the newest refill history print out I have?
Why do I have bottles in my possesion that RX#'s match a prior refill in my possesion but the months I recieved these bottles are not showing in the refill screen?
One other note, the reason I am asking is that an investigation is being done concerning my account and possible altering of records and errors in care. The last updated screen appears to match prior dates when I first reported these erros as well as that was when one medication appears to have been removed from the refill history list.
I am trying to clarify using this system and I am curious if someone can go back into your records and actually change things to cover an error? I am sure anything is possible and if it is happening there must be a way to track who did it, when and why? I would hope this system has some kind of security function to prevent tampering?
Any help is greatly appreciated!
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4th and 5th paragraphs, .. Not sure I understand the problem. I suggest you show the problem to your doctor OR a patient representative.. If there is something wrong, the VA needs to now about it.
6th paragraph,... Most likely the problems you describe are related to the investigation. If there is cause for an investigation of records altering, this would certainly be a part of the investigation.
7th paragraph, .. That depends on the level of security employed. For example, .. you have a database of 10 thousand customers. 1 of those customers dies. Do you delete that customer or mark that customer as deceased? Much better to mark the customer as deceased (impossible to delete a database record). Now your database shows every customer you have ever had, .. some being deceased and some not. This is much better than deleting a customer. That is fundamental on most database management policy.
This is how your medical records SHOULD be kept. Once it is 'entered', it is ON THE RECORD and stays there. Even if your records show an amputation took place on the left leg (but it was actually the right one), that record cannot be changed. Instead, another record would have to be put in to say "previous record of left leg amputation corrected to right leg". Now, your medical records are straight and true.
I do not now if it is or not, but that is how it should be.
Problem is, we don't know how the VA medical records system works. If it is good and proper, things could not be changed to cover an error. We just don't know.
Hard to explain why a medication that was suppose to be on a shipment history was deleted after reposting problems with medication shipment....
I am just curious being we have not heard anything from the VA OIG as to whether they will, are or are going to look into what are some serious alligations we have made, but we have the documentation to back the statements up.
Thanks for the assist though!