I have really grown to appreciate my Rheum despite our both being stubborn. The problem I am having is with his medical assistant. She is responsible for returning all his calls, etc. The last time I was in a flare, I called and left a message stressing it was urgent. Three days later, no call-back. Called again and complained, spoke with the office manager who advised she would have her get back to me ASAP - never called. They then gave me an appt. for 2 days later. When she called me back, she was curt. I then sat in the office waiting 20 minutes, and finally heard her say to my Dr. " Do you need any tissues?". This referenced that I sometimes become tearful when I see him. I was F'ING PISSED, and then he came in and we were talking and he mentioned, "I had my assistant call you back". I told him she did not, but he did not really respond. Well, now that he wants me on Remicade, when I called to schedule, each day I needed was "booked". OK, who knows. I finally took a day that really did not work for me, and called back a few days later, left her a message telling her I could not start that day, and I needed a return call re: rescheduling. It has been 4 days. Now, I know the more I complain the more shit I will get from her. I am at the point where I may have to find another Rheum, but I hate to over some stupid MA. I have been trying to figure out how to handle this. The practice is the best around, and if I change DR.S within the practice, I am sure I will be "scarlet-lettered" and only go through the same. PLEASE tell me what you would do.
Posts You May Be Interested In