Work totally sucked yesterday! I just started this job three weeks ago. Overall I'm doing well. I work in a call center. Yesterday on my first call at 7:30 in the morning, I haven't had coffee yet, I'm not quite in my work brain mode yet and I had a call that I had a question about. So I asked the person who had been training the new class who is a seasoned agent and who also happens to sit next to me the question.
She got really upset at me, told me I should know the answer, that I was taught what the answer was and it had been repeated to us several times over the last 4days. She was frustrated at me for not knowing the answer, and said it loudly to where others could hear. She was rude, inconsiderate and mean. She is pregnant and I understand there are hormones. It was a Friday, the end of a very long week, she's stressed out and overwhelmed and I get that but I shouldn't have been treated like that. I had a question later on in the morning and she looked at me, rolled her eyes, stood up, locked her computer and walked away without giving even a hint of an answer. So I'm at my lunch break venting to others who would listen, they advised me to say something to my supervisor. This seasoned agent that yelled at me is buddy buddy with our supervisor so I didn't feel comfortable going up to her and saying something. Later, on my last break, I talked to someone higher up on my team and he said he would talk to my supervisor and try to get it straightened out. Well about 45min before my shift ended my supervisor asks me to go up to her desk to talk. I never got an apology, I got excuses and was told that I'll be moving cubicals, again, so I can be further away from seasoned agent and closer to the supervisor's desk. I don't want to act like I know it all and make mistakes which costs the company. I don't want company errors that are my fault or to be written up for doing something wrong. I've been on the floor out of training for less than a week. I'm going to have questions and I'm going to need help but the way I was treated by this seasoned agent was wrong and thinking about it upsets me.
I was just trying to do the right thing and not make a mistake. I ended up being the one brought aside and talked to by my new supervisor and I'm the one having to move, again!
Yesterday just really sucked. Joss, my angry alter, has been out most of the afternoon and evening. I'm fully present now which is why I'm posting this today.
I'm exhausted and I think I'm coming down with something, my throat is very sore. I don't have much of a voice either.
I'm getting spinal injections Monday morning so I won't be back to work till Tuesday. I'm working 10hr shifts next week to make up for what I'll be missing on Monday. So not ready for that yet. Sigh... I wish I had an alter that was a genius and wouldn't have to ask questions. I don't feel safe around this agent, but she's on my team, we all work together. Just my luck I guess.
Y'all have a nice weekend.