
Multiple Sclerosis (MS) Support Group
This community is a place where members can discuss current events and weigh in on what's going on in the world.

deleted_user
This is so priceless
and so easy to see happening - customer service, being what it is today!
A lady died this past January, and ANZ bank billed her for February and
March for their annual service charges on her credit card, and
Then added late fees and interest on the monthly charge. The balance had
been $0.00, now is somewhere around $60.00.
A family member placed a call to the ANZ Bank:
Family Member:
'I am calling to tell you that she died in January.'
ANZ:
'The account was never closed and the late fees and charges still apply.'
Family Member:
'Maybe, you should turn it over to collections.'
ANZ:
'Since it is two months past due, it already has been.'
Family Member:
So, what will they do when they find out she is dead?'
ANZ:
'Either report her account to the frauds division or report her to
the credit bureau, maybe both!'
Family Member:
'Do you think God will be mad at her?'
ANZ:
'Excuse me?'
Family Member:
'Did you just get what I was telling you . . . The part about her
being dead?'
ANZ:
'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member:
'I'm calling to tell you, she died in January.'
ANZ:
'The account was never closed and the late fees and charges still apply.'
Family Member:
'You mean you want to collect from her estate?'
ANZ:
(Stammer) 'Are you her lawyer?'
Family Member:
'No, I'm her great nephew.'
(Lawyer info given)
ANZ:
'Could you fax us a certificate of death?'
Family Member:
'Sure.'
( fax number is given )
After they get the fax:
ANZ:
'Our system just isn't set up for death. I don't know what more I
can do to help.'
Family Member:
'Well, if you figure it out, great! If not, you could just keep billing
her. I don't think she will care.'
ANZ:
'Well, the late fees and charges do still apply.'
Family Member:
'Would you like her new billing address?'
ANZ:
'That might help.'
Family Member:
' Rookwood Memorial Cemetery, 1249 Centenary Rd, Sydney Plot Number
1049.'
ANZ:
'Sir, that's a cemetery!'
Family Member:
'Well, what the **** do you do with dead people on your planet?'
and so easy to see happening - customer service, being what it is today!
A lady died this past January, and ANZ bank billed her for February and
March for their annual service charges on her credit card, and
Then added late fees and interest on the monthly charge. The balance had
been $0.00, now is somewhere around $60.00.
A family member placed a call to the ANZ Bank:
Family Member:
'I am calling to tell you that she died in January.'
ANZ:
'The account was never closed and the late fees and charges still apply.'
Family Member:
'Maybe, you should turn it over to collections.'
ANZ:
'Since it is two months past due, it already has been.'
Family Member:
So, what will they do when they find out she is dead?'
ANZ:
'Either report her account to the frauds division or report her to
the credit bureau, maybe both!'
Family Member:
'Do you think God will be mad at her?'
ANZ:
'Excuse me?'
Family Member:
'Did you just get what I was telling you . . . The part about her
being dead?'
ANZ:
'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member:
'I'm calling to tell you, she died in January.'
ANZ:
'The account was never closed and the late fees and charges still apply.'
Family Member:
'You mean you want to collect from her estate?'
ANZ:
(Stammer) 'Are you her lawyer?'
Family Member:
'No, I'm her great nephew.'
(Lawyer info given)
ANZ:
'Could you fax us a certificate of death?'
Family Member:
'Sure.'
( fax number is given )
After they get the fax:
ANZ:
'Our system just isn't set up for death. I don't know what more I
can do to help.'
Family Member:
'Well, if you figure it out, great! If not, you could just keep billing
her. I don't think she will care.'
ANZ:
'Well, the late fees and charges do still apply.'
Family Member:
'Would you like her new billing address?'
ANZ:
'That might help.'
Family Member:
' Rookwood Memorial Cemetery, 1249 Centenary Rd, Sydney Plot Number
1049.'
ANZ:
'Sir, that's a cemetery!'
Family Member:
'Well, what the **** do you do with dead people on your planet?'

deleted_user
I forgot to mention that I got that in my email today and I thought it was funny to share with all of you!

deleted_user
Hugs to all Ellen

deleted_user
could be a true story - funny... Diane

deleted_user
Excellent x thanks x

deleted_user
OMG THAT IS 222 FUNNY THANK U 4 SHARING I NEED A GOOD LAUGH
Join the Conversation
Posts You May Be Interested In
-
theatre and I are there already. I'm having a very berry tea with crackers, cheese and cherry tomatoes and she's having a joint with some beer and we're both on really comfy recliners on thick pile carpet. we need some help with the decor if anyone is around??
-
I'm trying to exercise daily. I was doing fairly well until I sprained my ankle 2 weeks ago but now I'm getting back on the horse. Today I walked over a mile with my arm weights that are about 22lbs total. I was out of shape and it was hard on my arms. I also did my 30 situps. I'm also going to drink a lot of water and try to eat healthy. I do tend to have a sweet tooth but I'm cutting...