Well I talked to insurance they said I was approved...so I called my surgeon and scheduled a date of May 21st...I called my family and some of my friends and shared the news! THEN as quickly as the excitement came it was gone...the surgeons office called and said they had just talked to insurance and that I had not been approved yet and that it was still pending. The insurance rep that I spoke to gave me the wrong information! I am not the least bit happy right now! As a matter of fact I am PISSED...how can a rep tell you great news that you have been waiting to hear for 6 months and be completely WRONG??? Anyways...I called insurance back and got a lady who seemed polite enough but I was not happy...I am filing a complaint and I asked to speak with a supervisor and conveniently enough...there isnt one available...so I asked that one call me back and I was told it would be within 24 hours...I then asked the rep if anything got done on the same day and she diregarded my comment and asked for my phone # again and I said it is the same one that I had given her before and she made a wise crack and then hung up...great customer service huh? They have not heard the last of me...You dont treat people like that! Well I am just sick right now...going to take a nap before work...I will post if I hear anything different.
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