I know you guys are probably tired of me complaining about the phones, but I need help. After months of going back and forth with the prison and CBS I finally got my answer as to why I can't get phone calls. Apparently Cox digital has something in their phone that won't work with the CBS system unless they upgrade and I was informed that there is no chance of that happening any time soon. Everytime I asked a rep if it was the phone company they assured me no it was the prison. The rep from CBS suggested I try my cell phone, but I've already done that and the prison refuses to approve the cell. Someone else suggested PCS Daily Dial and unfortunetly they don't support the prison James is in. Phone cards aren't allowed either. I'm at my wits end. All I want is to talk to my husband. Does anyone have any other systems they go thru. I can't change phone companies because the phone is my brother's and it's a cable/phone deal. Any advice would be greatly appriciated.
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