Well we have been having problems with our propane company who supplies the fuel for our heat. We had owed them money for filling up our tank in mid may when we didnt need fuel. So since we didnt have the money and didnt expect to be filled agian till fall we didnt pay it till we needed it. So they plugged our tank and turned off the gas to the house. So anyways we paid them the balance, plus a service fee to un-plug the tank and turn the fuel back on to the house. Well when my husband tried to fire the furnance up on a saturday it wouldnt light. So I called the propane company because something wasnt right. They told me they wanted 180 dollars in cash to come look at it. I said no thank you we dont have 180 dollars in cash at this current moment in time. So we called someone else to come look at it for free. Turned out the line was never turned on. So I called the propane company again and left a message saying that I wasnt a happy customer right now to give me a call back. They called back but I didnt make it to the phone in time. I recieved a message from the manager saying we had ten days to find another supplier. That he wasnt going to put up with the bullshit ( his exact words ) that he put up with today. It took them 120 days to get their money and now its the weekend and I wanted them to jump through hoops for us! Well first off the tank was never turned on cause their tech fucked up. Second phone call was just to report that to them. So I filed a complaint with the better buisess burea for poor customer service and the way I was talked to. Said I wanted them to withdrawl their threat to dig up the tank and a written appology or the 715.48 that we just paid for the fuel, service call, and the intrest back to us for the way I was talked to. My husband talked to the land lord. She said they cant pull the tank because they are under contract with them for 400 plus residental and commercial units. To not worry about it to just let it go. Well I got a letter in the mail the other day saying they are coming out on the fifth to dig up the tank. So I called the propane company and talked to the manager. Informed him about the contract that they have with my land lord he said I dont care im coming to dig up our tank. I said okay I wanted to inform you the reason for my second phone call and explained about the tech not turning the line on. Said I didnt appriciate the way he talked to me. He said something about someone calling there saying they were contacting the media I said im sorry that happened to you that was neither myself or my husband. That we have five children and cannot be without heat. He said I dont care im coming to dig up my tank. So I got off the phone with him call my land lord. Now she is saying that if they dig up the tank it is our responsiblity to have another one put in. So my husband then went to the company and talked to the manager. He said he would think about it to give him a few days. So my husband went up today and the manager wasnt there so they contacted him on his nextel. The manager said they will still be out on the fifth to get the tank because he had to respond to the better buisness burea because of the complaint I filed with them. I have an appointment with an attorney tommorow it was the soonest I could get it. I saved the voice mail, I have a copy of the invoice we got saying there was no balance, and I have the letter saying they are coming out on wednesday to dig up the tank. I dont know what to do. My kids cant be without heat. My son has asthma. Plus we just paid them over seven hundred dollars right before christmas to get the heat back on. This cant be legal. Its winter and its cold. We had freezing rain yesterday and last night. Please help. Any advice would really help.
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