So I have been having a lot of trouble with the office that recently handled my nerve radio frequency procedures. I have been in incredible pain, and I tried to call last week to get some advice on this, and the doctor had said to call about the drugs I was taking to discuss if I needed more as the week moved on. Well I left a long detailed message last Tuesday, and I believe talked to the office manger's message machine (who handles all the cases) and it said I would be called back in 24 hours. Did not happen, well the weekend rolled around....I am continually worse, but of course it is the weekend. I called on Monday, and spoke with a very nice person who listened to all I had to say, my questions about the drugs, and the fact that I am worse...and she said the office manager would call me back that afternoon. Well, I again wait (I guess I should be more persistent) and I finally call again this morning. The girl on the phone tells me there is no way to let the doctor know that I am worse, except by seeing him ( on the 8th of May!) and that I should have listened to the appropriate line on their menu and figured out myself that I needed to have the pharmacy fax the info for the scripts in. I was told by the doctor to call and talk to someone, and then reassured on Monday that this is what I should be doing....I have been without the medicine I needed for a week, and trying to do something about it, but ITS MY FAULT apparently. Can't they just call and let me know this....especially when I am told I am going to be called back, and I, not trying to be a pest or make them think I am crazy by calling all the time wait, and then I am told I am not doing what I am supposed to do. I feel so betrayed....I felt like this place really cared....but what is up.....And no help till the 8th.....am I just supposed to continue to suffer.....why then did they tell me to call and let them know how I was, and if I had continuing pain. They just do not understand somehow, and you think they would. What do I do to get what I need?
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