hi, some of you may be seeing adverts for an online counselling service, Betterhelp. I'm talking to DS about this but I will share some of the reviews - I have found alot that are the same but you will see the same thing said over and over again
1. Review 1
BUNCH OF CRIMINALS
Reviewed By Elliot on August 9, 2017
THEY KEPT CHARGING ME CONSISTENTLY EVEN AFTER I TOTALLY REJECTED THEIR SERVICE. THEY KEPT CHARGING MY CREDIT CARD EVEN THOUGH THERE ISNT FUNDS IN IT. I LATER FUNDED MY CREDIT CARD AND THESE CROOKS QUICKLY DEDUCTED 100'S OF DOLLARS FROM MY CARD. NEVER EVER USE THIS BUNCH OF LOW LIFE.
2. Review 2
BE AWARE that there's code written intentionally running behind to drain your SUBSCRIPTION. And you know that too BETTERHELP! Don't write me that you're sorry. Feel sorry for your shame! SHAME ON YOU. I hope you all of these intentionally made software will make you eternal burn in hell !
3. Review 3
So I signed up for better help but was reluctant so they offered a one week free trial which I am available. My therapist has been talking to me regularly since the past 3 days now. I searched her name and found her listed as an actress available to work. Same picture, same name. What is UP with that?
4. Review 4
I signed up for BetterHelp on Nov. 8th, hoping to get some help with depression. I am signed up for the 45/week plan. The counselor I was given was nice enough and we have been talking for about 4 days. Except that when I went to check my bank account I noticed that my councilor charged me $180 on my second day of counseling! If I am on the weekly plan, which is what my account says, why did I get charged $180 on my second day?? Complaint filed, hoping to hear back from them soon and get a refund of my money. I don't think I will be continuing this service.
5. Review 5
I signed up for a trial at BetterHelp and gave my credit card information (was required).
Their website indicates that they bill weekly and that I had 1 week to try the service for free. I was contacted by a Counselor left a message. I was not home. So, I did not talk to anyone
After my 7 day trial period I was billed $over 100.00 on my credit card. I tried to call the phone number listed on their website but all I got was a recording stating that I should 911 if I was having an emergency OR use their contact email to get in touch with them. I emaile them called them..received no response.
The service is not legitimate. The counselors don't make any meaningful contact to give you a chance to get to know them and are, apparently, just waiting to get paid.
The website clearly states the fee is 35.00 per week and nowhere does it state that they will bill $150.00 in advance. I have filed a complaint with the BBB.
6. Review 6
I am also a victim of this company.
I have submitted for the free account and gave them the number of the card. They explain that they will not use it but they have to be sure that you are a serious client.
After seven days (I sent one message to my counselor on the first day) they took from my account 45$. I contacted them and I didn't get any response.
I have reported this to my bank and National Bureau for customer protection. Bank will put this company on the black list. I will send the report about this issue to VISA.
I will share this experience on every social media I use.
7. Review 7
I was also scammed by BetterHelp.
After contacting the service for a free trial - I received no feedback/ councelling/ contact or any service at all. Stupidly (as I was in a time of need) I provided my credit card to begin the 'so called free' trial.
To my surprise 20 days or so later i found a $180 fee on my credit card from BetterHelp
Complete ripoff !!!! Not happy and I have contacted my bank to initiate legal action.
Very upset. There is no easy way to contact the company to discuss, as they never contacted my with an email in the first place. .. grrrr.
8. Review 8
I find the statement that "she used our service many times" to be very suspect, since in the beginning, six months ago, I only exchanged contact no with an assigned counselor at Betterhelp.com, when he said he was leaving them and wanted me to go with him, as a patient, which I declined. They have billed me six monthly payments of $140 since then, although I've had zero contact with them. So since they have bragged that they offer 100% customer satisfaction, let's see how long it takes them to refund the money they bilked me for.