juliec3's Journal

I used to work in customer service-related jobs; in different industries over the years.

And at that time, I always got back to people within 24 hours, even if I didn't have a complete answer (at least I gave them an update).   When it was in a retail capacity, I made sure I found the appropriate person to answer the customer's question as soon as I possibly could.

WHAT the heck has happened to these work ethics?

1. Verizon Wireless:  went into store to get an extra line off my plan.  The newbie customer service rep. seemed to have it all under control even though he had to go talk to the manager twice about it. 

Well, I go on-line (Thank GOD) the other day, well before my auto-payment was coming up, and guess what?  He totally f'ed it up!  I was going to be charged over $200 instead of the less than $25 I should've been!  At least I got a knowledgeable, nice rep on the phone to fix it right there and then (where I could actually see it on-line correctly!)

2. Blue Cross:  Emailed the insurance company about specific names/numbers of docs actually taking patients AND agreeing to be a PRIMARY, since I could not find one on-line. 

I get a January 2007 provider book in the mail.  WTF?  How is THAT going to help?

3. Software accessory provider:  Emailed a company from which I bought a utility to download photos from my cell (since Verizon charges you for EACH pic!), to ask if they support the new phone I upgraded to (for free). 

I get a reply on how to use the software with my CURRENT phone...HELLO?  Been doing that for over 2 years now, so I think I got it down.

Why even bother dealing with people anymore in this world?