Marriage and Family Therapist
Julie Cohen is a licensed Marriage and Family Therapist MFT and a Child Mental Health Specialist with a private practice in Los Angeles Her areas of focus include depression anxiety panic post-traumatic stress bipolar…
Confrontation Part 2: Preparing for a "No-Win" Confrontation
Posted in Anger Managemen... by Julie Cohen on Jun 02, 2009

In my last blog I focused on changing your perspective towards confrontation to a rational discussion of differences.  As many of you pointed out, this is not always possible as sometimes the other party involved just wants to fight.  Whether this is a boss, colleague or family member it's never easy going into a confrontation feeling you are about to be eaten alive.  Ideally, a calm yet firm statement of your perspective is best but what if the other person won't stop until they have bullied their way to the finish line.

I was talking to a friend recently who was avoiding her boss.  She had spent the last two weeks with sleepless nights and anxious eating as she knew her boss was going to "go off" on her.  She explained an incident where her boss did not feel supported by her.  Typically, her boss waits for the right moment and "attacks."  My friend described how over the years she has learned that the only way out is facing it and that she ultimately will apologize even though she did nothing wrong.  Her boss holds the power in this relationship and my friend feels powerless in her presence. 

This is not an uncommon situation. I can almost see some of you nodding your heads.  So how do you survive an emotionally abusive confrontation?  Of course, if there is any potential for violence I would encourage you to get away and get help.  But assuming, this is verbal and hurts your soul but not your body, what are some strategies to get through it. 

The best strategy you can have is a strong support system.  It's incredibly important that if you have to face a no-win confrontation that you have your friends around you to validate your self-worth.  I find that most of the damage that comes out of this sort of situation is an assault on one's self-esteem.  It's vital to have a safe place to detox from such an unhealthy encounter. 

In addition, rehearsing is another strategy.  Now you may not "win" (or maybe you will!) but, by rehearsing possible scenarios, you will become more familiar with what might be thrown at you.  I find that many folks who are scared of a no-win confrontation have experienced them before and know what the other person is going to say.  Talking it out and role playing may help to ground you and stay focused during the actual confrontation. 

Finally, accepting that facing this dragon will be difficult but you will survive it.  Think about how to care for yourself after.  Enlist a friend that you can call right after to process what just happened.  Plan a healing activity for yourself such as a walk, massage or maybe an hour at the batting cage!  Self-care in whatever form it manifests is cruci

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Displaying comments 18-1 of 18
18
I am a supervisor and see this from other supervisors that I work with, treating people like dirt. Since I know these people, I've realized that they do it a lot of the time due to a lack of skills in their jobs and lack of confidence on their own abilities. I know this isn't comforting, nor is it said so that'll you'll feel sorry for them. I deal with them also and have learned to silently laugh or try to educate them by showing them a more effective way to build a team. Noone should have to work where they're not treated with dignity and respect. Sometimes a blunt reminder helps or just asking them if it makes them feel good to treat people like that and are they not inteligent enough to manage without being bullies? If they want to argue, walk away or ignore them. Let them know that'll you'll be more than happy to llisten as long as they speak to you in a respectable way. I hope this helps.It is true that people will dish out as much as you're willing to take.
By sylviela65  Jul 09, 2009
17
No win no fee or the tradition route with legal aid?
Need to find new solicitor to take on a negligence case against my last
solicitor who let the case run out of time. We were ready to take the case to mediation at the time.
Have found a solicitor who I think could be suitable and who is prepared to take on the case but he works on a no win no fee bases, the last case was done on legal aid, believe certificate still running. Need to know what disadvantages there are if any, in changing over to a no fee no win system?
Firm says you get 100% of the compensation.
Should I change over, or try to find another solicitor suitable, who is prepared to take it on legal aid?
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By nirmay  Jun 17, 2009
16
Your comment on the nature of muslim-hindu confrontation during the 11th and 12th centuries?
Your comment on the nature and extent of muslim-hindu confrontation during the 11th and 12th centuries?
And why was it important to the history of India.

Or any source where I can found more info on that?
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By nirmay  Jun 15, 2009
15
Wow, bullied their way to the finish line pretty much describes my family's way of doing things. I can't count how many times I've had the feeling you describe with the friend and the boss.
I have had little or no support system, sometimes nothing more than a family counselor. Other times, in the past, I simply picked the wrong groups of friends for support--other people who were suffering from verbal abuse like me, but who were unfortunately coping with it through very self-destructive acts. That's not a support system, that's a train wreck!
Since coming to DS and getting out on my own, I've had more of an oppotunity to detox from occasional destructive encounters with the family.
By Wendyhi  Jun 09, 2009
14
i can relate to flowerbells story about her sister. I am going through the same thing right now. And it stinks.
By chocolatebing  Jun 07, 2009
13
thanks for everyone joining in and writing what they are going through at least I know I am not the only one going through this stuff and I know it probably happens more than we know.
By chocolatebing  Jun 07, 2009
12
I had this problem with my assistant boss. Her and I were the best of friends before she got this position. Then everything changed. I eventually left because of her abusive behavior towards me and my boss did nothing about it.
By chocolatebing  Jun 07, 2009
11
If one is put down a lot, others take site of the strongest one, because they are also scared or don't want to be picked on next, so there, you loose support, right where you need it the most. Ignore is the best way, but makes you stay awake at night and feel worthless. Leave... There are should be better ways to deal with sick and angry, low self esteem people. If someone knows, they will be famous.
By Bestplayer  Jun 05, 2009
10
thanks
By YTomLiu  Jun 05, 2009
9
Obviously we are only discussing rational people? There are millions of people who have Anger Issues, that you can not talk to them at all. These are the people who "go Postal" because they were fired from their jobs, or students who have an unrealistic view of their life and kill their classmates. Then there are the spouses who leave the other and are murdered, a lot of times along with the children.There are also bosses who just need to "be in charge" and don't want to relegate responsibilities to others, yet get angry at the employess anyway.The list is endless concerning people who do not wish to settle their differences.
By redheadedgranny  Jun 04, 2009
8
Julie, I'm glad you have written another blog because it is so informative. I thought I was completely alone untill I saw other's comments.
By casapark  Jun 04, 2009
7
I missed your last blog, but I have a question? What happens if this 'confrontation' happens on a regular basis? Winning is not essentially my aim, but having him listen, and hear and appreciate my input or opinion...how do I do that? I have a strong support group, I stand up for myself so much more these days, but he holds the power financially and he has the final say on how things are done. I don't have the courage to leave, even though the facts stare me in the face, I have stronger self esteem than I ever used to have, I know his opinions are often short sighted and wrong but he convinces all those around him that the outcome was predictable..due to someone elses fault. It is tiring, draining and sorry, but it's just plain stupid! I have NO IDEA how to breach this gap!!! I can't talk to him like a mature adult because he is a full grown, big man with the emotional intelligence of a 10 year old...Arghhh
By salsa68  Jun 04, 2009
6
I've got something to add that has helped me stay detached -- and even adds a bit of joie de vivre to a bullying situation. I call it "put him/her on a slide and examine him/her under the microscope"! I ask myself, "What is it, exactly, that this person does that gets to me?" Be microscopically specific about anything that triggers fear or the temptation to guilt or low self esteem, etc. Stuff like she wears too much (or not enough) makeup; he bites his fingernails; s/he has a nasal voice, or such a loud voice when s/he yells, that it hurts my ears. Or has a wart someplace on the face that bugs the h*LL out of me. What is this person trying to undermine about me? The quality of my work, or that I go home on time instead of allowing myself to be forced to work overtime without pay (on an hourly paid job) which is illegal. Something about my appearance, that I'm too fat/thin, too tall/short, that I color or don't color my hair, etc. Once I have been able to name -- and probably write down -- precisely what it is about that person that makes me dislike, hate, or fear them, they lose their power over me.

I also agree with zounds and praesumo viva that it's a good idea to leave if the situation doesn't work itself out like if the perpetrator moves on, etc -- get another job, divorce, etc etc. Here's a good example: My sister was married to a bully who drank, yelled, and put her down. She stuck with him till their sons were grown, but by then her eldest used the same tactics on her. He was about 19 and going to college and he gave her a terrible, terrible time. My sister always stuck by her son: didn't throw him out onto the streets or cut him off so he could not finish school. But he was living with her and visited his dad a lot (same town). I suggested rather timidly to her that maybe my nephew could live with his dad and visit HER. This was a revelation to her, and things improved between them 90%. (Ten years and much difficulty later, he has a great sales job making $100,000 a year and has been in AA, clean and sober for 2-3 years. He is respectful of everyone now, including his mom.
By flowerbells  Jun 04, 2009
5
Thanks another good article..
By geneticman  Jun 03, 2009
4
My boss MUST win, and if she perceives that she "looks bad" then your life is over in her opinion. After the initial very unprofessional screaming, yelling, slamming hands and jabbing fingers things are over, and she no longer speaks to you. This happened to me two years ago, and she barely spoke a word to me for a year and a half. This year was very difficult for me, and I had numerous triggers working with certain staff. After witnessing the first meltdown, she was a bit more sympathetic. She fluctuated bad and forth all year. Then I was reassigned to the same situation, and asked for accommodations under the ADA. She was furious with me. But, with the help of my union rep we came to a common conclusion that allowed me not to work with the triggering situation. Now she is back to completely ignoring me. I had a choice of surviving next year with less anxiety, panic and flashbacks or my boss being angry. It rreally was an easy choice.
By topper3424  Jun 03, 2009
3
Feh. Only guarantee for alleviating conflict is to not be around it (whomever). And if forced by circumstances to be near such (work/family/etc.) then I would leave the least impression possible while diligently planning to Leave asap. We can control our responses and whether or not we're there in the first place.
There will be time for dealing with your own issues after you've simplified the scenario. Facing conflict directly sounds foolhardy.
By zounds  Jun 03, 2009
2
I have always found that it helps if you pull the bullies teeth early in the relationship.If you allow them to intimidate you in the beggining then they will always assume it is proper to do so anytime they so desire.If it is a boss then make sure that you spread the word throughout the work enviroment that you are not afraid of termination and anyone who chooses to bully,denigrate or otherwise terrorize you does so at his/her peril.Use the chain of command to help you and worse case senario (even in this economy) leave the job on your terms.For all we know we only have one life.Why waste it defending that which we should not have to?
By PraesumoVivo  Jun 03, 2009
1
I Like a lot of people dislike confrontation. It Is nice not to have a boss but it is still unavoidable in life. I think support as stressed in the article is key. The less you let the situation bother you. It is less likely to affect self esteem. I

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